Dedicated Support
Industry-savvy, customer-centric
Wrapbook is staffed by production industry veterans who know the business inside and out. It’s way more than tech support.
Wrapbook is more than just payroll software. Our support and success teams are staffed by production-industry experts who can assist with your project every step of the way.
Keep rolling. We’ve got you covered.
On average, it takes our team just half an hour to respond to requests for support. We’re on call and at the ready to make sure nothing slows down your project.
In-House Support Experts
Courtney Nicholas
- Over a decade of experience in the film industry
- Served as Director of Customer Success at Cast & Crew
- Served as Manager of Physical Production at Blumhouse, where she worked on 25+ films, including 2017’s “Get Out”
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Ashley Reilly
- 10+ years’ experience in payroll and customer service; 4+ years in film/TV
- Served as Payroll Coordinator at Cast & Crew, where she processed 800–1000 timecards per week for major motion pictures and marquee network TV shows
Chanelle Davis
- 20+ years of experience in payroll, with special emphasis on commercial payroll
- Served as Senior Payroll Administrator at Entertainment Partners
- Frequent panelist at AICP
Sara Khalid
- One of the first members of the Wrapbook Support Team
- 10+ years of experience in customer facing roles
- Passionate about providing an outstanding customer experience
Connor Rickman
- 8 years production office experience on feature films and narrative series
- Past projects include HBO, Disney, Dreamworks, Hallmark Channel, Amazon, Netflix and Peacock
Find Support Now
Visit our Help Center or talk to a member of the Wrapbook support team.
Support at every level
Expert customer service
Our Customer Success Managers (CSMs) bring decades of experience from CAPS, The TEAM Companies, Entertainment Partners, and Cast & Crew. Your CSM will make sure everything’s running smoothly across all your projects, while also keeping an eye on the future growth of your business.
Trusted labor-relations advisors
Our Labor Relations team is made up of veteran paymasters from legacy payroll providers and top former negotiators from IATSE, Teamsters, and SAG-AFTRA. They’ll help you navigate the complexities of collective bargaining agreements.
Responsive payroll advisors
Our payroll advisors are industry veterans and masters of all things payroll. Union payrolls, non-union projects, taxes, and everything in between—we’re always ready to answer questions and ensure your project is running smoothly.
Superior tech support
Our experienced support team is on call and at the ready to support every aspect of your production—troubleshooting, product guidance, support for crew members, and tips & tricks. With Wrapbook support behind you, your production is set up to have nothing but good days.
Find Support Now
Wrapbook Help Center
FAQs, product guides, and other resources to help you get the most out of Wrapbook.
Contact Us
Still need a hand? We're here to help! If you're having issues, contact us via email or phone.
Sun, 8AM – 5PM Pacific