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The Wrapbook Team consists of individuals who are thrilled about building modern software tools for creators. We’re a team of compassionate and curious people dedicated to solving complex problems with sophisticated solutions. You can find us across the U.S. and Canada.
At Wrapbook, we pride ourselves on providing outstanding free resources to producers and their crews, but this post is for informational purposes only as of the date above. The content on our website is not intended to provide and should not be relied on for legal, accounting, or tax advice. You should consult with your own legal, accounting, or tax advisors to determine how this general information may apply to your specific circumstances.
Find out how concierge service helps productions run smoother.
Hear firsthand from clients and their Wrapbook support teams—CSMs, paymasters, accounting specialists, and more. They’ll share how proactive, on-call service took stress off their sets, streamlined their payroll processes, and gave them more time to focus on what they do best.
At Wrapbook, we’re all about anticipating needs—not just reacting. Here’s what that looks like on a day-to-day basis:
You’ll have a single go-to contact who understands your production’s unique requirements. Your Customer Success Manager stays in the loop on everything from payroll processing to potential tax incentives, ensuring smooth communication across your entire team.
Our support setup includes paymasters with union and non-union expertise, advisors in labor relations and tax incentives, and dedicated production accounting specialists for film & TV clients. This means quicker resolutions and more informed guidance, no matter which curveballs production throws your way.
Bochen Zhang, Line Producer and Production Accountant at Bowerbird & Pegasus Planes, states,
“Whenever I have any questions about anything production accounting-related, I feel like I have an ally. I’m not alone.”
We’re not just talking about phone lines. You can reach out via email, reference our self-service Help Center for frequently asked questions, or schedule 1:1 sessions to go through your concerns in detail. We also share transparent performance metrics—like our 4.3 Customer Satisfaction Score (CSAT)—because we believe in being accountable.
Switching payroll or accounting solutions is a big decision. To help with the transition, we offer a dedicated implementation specialist who ensures each department, from production finance to labor relations, is aligned and ready to go. The end result? Less downtime, more clarity, and a confident team that understands how to use our system effectively.
Whether you’re overseeing the big picture or managing the day-to-day finances, you need a payroll and accounting partner who keeps production moving without the headaches.
With proactive, concierge-style support, you get fewer surprises, faster answers, and more time to focus on what you do best—keeping the production on track and on budget.
Ready to simplify the process? See how partnering with Wrapbook can bring clarity, confidence, and calm to every phase of production.
Find out how concierge service helps productions run smoother.
When payroll support stalls, productions do too. In an industry where timing is everything, even a day’s delay can derail budgets, delay payments, and stir up chaos. Unfortunately, fragmented payroll support is all too common—one overburdened paymaster, juggling multiple shows, leaving you waiting in the dark.
But what if things could be different?
In this post, we’ll explore how concierge-level support can transform the way your production team handles payroll, budgets, accounting, and compliance—so you can keep your focus on production instead of chasing down paymasters.
Traditional payroll models tend to be “fix it when it’s broken.” For a busy film, TV, or media production, you need more than a reactive approach; you need confidence that bumps in the road will be anticipated, not just repaired after the fact.
Producer and production supervisor Elli Legerski remarks that before coming to Wrapbook,
“We were just killing ourselves to get people paid.”
1. Team-based coverage
Instead of one paymaster stretched thin across multiple projects, you get a dedicated group of experts—paymasters, production accounting pros, and industry veterans—available whenever you need them.
2. Monthly check-ins
Regular check-ins help identify key budget milestones, union compliance deadlines, new product updates from your provider, or impending tax changes. That means fewer last-minute surprises and more time to focus on production details.
Christ Vokos, Head of Television at Ten Key Accounting, emphasizes,
“I like being made aware of changes that are coming. The constant check-ins I get lets me know that you care… I love our monthly meetings.”
3. Live support with extended hours
Productions don’t run on a 9-to-5 schedule, and neither should your support team. You should be able to access human support when you need it—including on Sundays, when payroll accountants are often gearing up for the week.
4. Full service setup & training
Switching providers or rolling out new software shouldn’t feel like you’ve thrown yourself to the wolves. Concierge support includes guided implementation, live training sessions for your team, and follow-up consultations so no one on your team feels lost or left behind.
As Christ notes regarding his setup time with Wrapbook,
“It takes me 10 minutes to create a project versus an hour that I’ve had with other payroll companies.”
